Colocation Data Center, 100Mbps business and game server colocation Hosting, unlimited traffic, dedicated 100Mbps connections for full racks and servers

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Technical Support Services

Technical Support

Downtime is costly. We make sure you have affordable, expert tech support within a few steps of your equipment - no matter the hour. Our rapid-response tech support staff is right on-site and ready to support you 24/7/365. We understands that if a customer's network is down, time is of the essence. Turn to our support staff for hardware troubleshooting and replacement, in addition to reinstalls on most operating systems. We also provide advanced services such as firewall, router and OS troubleshooting including security monitoring, security compliance and server analysis and forensics. Many of our international clients have never even seen our facility, but they rely on us for everything from racking their new gear and installing the OS for initial configuration, to the day-to-day support of their equipment. We are here to support your business.

Our Technical Support Department is proud to provide excellent technical support. However, they cannot provide free technical support for every problem you may encounter or create when managing your dedicated or colocated server. Below is our support matrix for determining what support services are included with each level of support. This is a guideline. If you are unsure if your technical issue is covered, please ask support to clarify any possible charges before proceeding.

IMPORTANT NOTE: Basic [Self Managed] support is designed for clients who are self-sufficient in managing a dedicated or colocated server. Clients with basic support requiring assistance from our support team for any issue unrelated to a reboot, a networking problem or a hardware failure will be charged on a per instance basis as listed below. The Basic support is included with all dedicated servers and colocation subscriptions. The Premium Support is available for all our customers for $30/mo.

View our Support Matrix (pdf)

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